Shipping policy

Shipping & Delivery

We offer fast, reliable shipping on all U.S. orders.

• Orders are processed within 1–2 business days
• You’ll receive tracking information once your order ships
• Delivery times vary based on location and carrier

For higher-value orders, a signature may be required upon delivery to ensure safe and secure arrival.

Shipping Protection

All orders are shipped with carrier coverage. In the rare event of loss or damage during transit, we handle the claims process directly so you don’t have to. 

Lost or Missing Packages

If your package is marked as delivered but cannot be located, please contact us within 3 days of the delivery date.

We’ll work with the carrier to investigate and determine the best resolution. In some cases, a replacement or refund may be issued once the claim is reviewed.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, we recommend recording a video while opening your package and keeping all original packaging and tags intact.

For claims, we may request:

• A clear unboxing video showing the package being opened
• Photos of the packaging and product
• The item in its original condition, including security tags

Claims must be verifiable. Items that have been worn, altered, or had security tags removed will not be eligible for replacement or refund.

We reserve the right to deny claims that cannot be sufficiently verified.