Refund policy

Returns & Exchanges

Due to the nature of our products, all sales are final unless the conditions below are met.

Exchanges (Security Tag Required)

We accept exchanges on a case-by-case basis under the following conditions:

  • The original security tag remains fully intact and has not been removed or tampered with

  • The product has not been worn, installed, altered, washed, cut, dyed, or manipulated in any way

  • The item is returned in its original condition and packaging

  • The exchange request is submitted within 48 hours of delivery

To help us review your request, we may require:

  • A clear unboxing video

  • Photos of the product and packaging

Items without the original security tag, or showing any signs of wear or alteration, will not be eligible for exchange.

We reserve the right to deny any request that cannot be verified or does not meet these conditions.

Non-Returnable Items

We do not accept returns or exchanges for any items that have been worn, altered, or had the security tag removed, including:

  • Wigs

  • Hair bundles

  • Closures and frontals

  • Any opened or used hair products

Exchange Process

Approved exchanges are subject to the following:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • Exchanges are processed after inspection and approval

  • Exchanges are issued for equal or greater value only

  • Any price difference must be paid by the customer

We do not offer refunds in place of exchanges.

Hygiene & Quality

For hygiene and quality control, all returned items must meet our standards for resale. Items that do not meet these standards will be declined.